Addressing Patient Wait Times with Systems Thinking

MIT SDM Systems Thinking Webinar Series

Addressing Patient Wait Times with Systems Thinking

Ali Kamil, SDM '12, MIT SDM and Harvard Kennedy School of Government Graduate Student 

Dmitriy Lyan, SDM '11, Senior Product Manager, Amazon Web Services

Date: March 10, 2014
Time: Noon – 1 p.m. EDT
Free and open to all

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About the Presentation

This webinar will present findings from a 12-month study that explores the use of systems thinking to address the prolonged and highly variable patient wait times. The research was conducted at the LV Prasad Eye Institute (LVPEI) in Hyderabad, India, which has provided care for more than 15 million people—over 50 percent of whom were served free of charge.

The presentation will:

• Outline the challenges faced by the LVPEI's outpatient department (OPD) clinics, which serve 65 to 120 patients per day, with patient wait times ranging from 45 minutes to 6 hours;
• Review time and motion studies of 430 patients at four LVEI OPDs;
• Describe how researchers used qualitative and quantitative data to capture the operational structure of LVPEI OPD clinics and simulate daily patient flow;
• Share contributions from key stakeholders;
• Reveal the analysis used to quantify the impact of service demand, patient scheduling, and resource allocation factors on patient wait times and service quality; and
• Summarize outcomes, including identifying the key policy levers that determine LVPEI's effectiveness.

A question and answer session will follow the presentation.