No more treading water, on WIHI

Madge Kaplan notes:

Hi there,
The next WIHI broadcast — Tread Water No More! Making Sense of Patient Experience Data — will take place on Thursday, September 11, from 2 to 3 PM ET, and I hope you'll tune in.

Our guests will include:

• Kevin Little, PhD, Improvement Advisor, Institute for Healthcare Improvement (IHI); Principal, Informing Ecological Design, LLC
• Kristine KS White, RN, BSN, MBA, Faculty, IHI; Principal, Aerate Consulting; Co-founder, Aefina Partners, LLC
• Kathy Klock, Senior Vice President, Human Resources & Clinical Support Services, Gundersen Health System
• James Bonner, LMSW, Director of Patient Experience, Spectrum Health

Have you been poring over some patient survey or patient experience data lately? Chances are good you have. How did you make sense of what you saw? What actions are you taking as a result of what you learned? Not sure? Unclear what to make of the information or what to do with it? You are not alone! In fact, as the ways to learn about how patients experience their care and their caregivers have grown, so has the confusion about how to interpret the data and how to make the best use of it.

That’s why we’ve invited Kris White and Kevin Little to head up our panel on the September 11, 2014, WIHI: Tread Water No More! Making Sense of Patient Experience Data. The two are determined to pull you out of whatever morass of patient-generated information you might be drowning in. Proof positive that it’s possible will be provided by Kathy Klock from Gundersen Health System and James Bonner from Spectrum Health. 

Kris and Kevin have put together a terrific set of guiding principles for appreciating and distinguishing among a wide range of methods health care organizations are using to learn more about and from patients. They’ll discuss everything from patient surveys, to focus groups, to patient and family advisory councils, to patient letters and complaints. When looked at in combination with staff surveys, patient safety metrics, rounding observations, and other organizational performance data, a comprehensive picture can emerge.

We hope you’ll add your ideas to the ones you’re sure to learn about on the September 11 WIHI. You can enroll for the broadcast here.