Monday, April 28, 2014

Doug Wojcieszak's passion is to get hospitals and doctors to see the value of apology and to have them make it part of their standard of care.  He often tells positive stories about places that have done this well, but every now and then he has a story that makes you cringe.

Here's the latest example of the latter. Lest you have a doubt about Doug's feelings, he titled it "Hospital’s PR Weasel Words After Tech’s Lies."  After I read the story, I felt that he might have been too kind in his choice of words.  An excerpt:
In summary, Perry Hospital technician Rachael Rapraeger lied about the results from over 1,200 mammograms.  In her plea deal with a criminal court, Ms. Rapraeger said she got behind in her work and created negative readings for over 1,200 mammograms….mammograms that were never reviewed by physicians.  Patients were lied to.  Ten patients actually had positive readings, and two have since died.   Ms. Rapraeger apologized for her conduct and was sentenced to six months in jail, 9.5 years of probation, a $12,500 fine, and is banned from the healthcare profession for 10 years.

Perry Hospital is currently facing 30 lawsuits from Ms. Rapraeger’s actions, and the hospital issued the following statement after her plea deal: “We are pleased this component of Ms. Rapraeger’s unfortunate action is concluded.”

Doug notes:

I am sure some PR person with the help of a gaggle of lawyers wordsmithed this doozy, and it really stinks.

Just right, Doug.  Thanks for your dedication to this cause.


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