Monday, June 2, 2014

I refer you to this excellent column by Bradley Flansbaum at The Hospital Leader. He notes:

We continue to hear about patient satisfaction.   Quality measures may be valid under study conditions, but if used improperly or applied in a dysfunctional environment, they help no one. However, we hew to their power, and the data sometimes compel us to work the score, not the patient. 

Why do the tests feel wide of the mark? Colleagues I speak with sense the results of the physician evaluations have small meaning; place little faith in their veracity; and would not judge another physician based on the results.  

This is no nihilist commentary. Read on to see where he takes this.


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