He makes it sound so straightforward

Richard Corder started life in the hospitality business and has made a successful transition to the world of health care.  He now assistant vice president at CRICO Strategies, a subsidiary of the Harvard hospitals' captive insurance company.

In this short video from the Beryl Institute, he presents a lovely list of things health care can learn from the hotel world.  Well worth watching.  As Richard might say, it's simple, but it's not easy.  In Lean terms, he is presenting important ideas of standard work for the leaders of an organization.

Check out Richard's blog, too, for other thoughtful insights.