Monday, February 10, 2014

A colleague writes, correctly:

This article is NOT about unions: High on the Hog by Adam Davidson in the New York Times Magazine. This article is about process improvement; market intelligence, understanding your brand; empowering teams; strengthening communities and really understanding what variation in practice means.  This article is a must read for all hospital administrators. Where are your lost 1.2 seconds (per admission, per discharge, per procedure) - your staff knows.  Paul, please spread the word. 

Right, this can occur in both union and non-union environments.


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